l Supply continuous, high efficient, shortcut service to users, to establish a knight service band.
l Establish a perfect service network, to supply professional, standardization, diversification service.
l Customer-oriented, evaluate all the work at the standard of customer’s satisfaction.
l We guarantee our products are all brand-new, high quality and can complete prearranged function wanted by customer. The technical specification completely meets the stipulated standard.
l We supply one-year replacement, three-year repairs and whole-life maintenance, implementing at the use of equipment.
l To help users solve troubles, we fulfill all the business guaranteed and deal with the problems free of charge.
l We support technical guide to solve malfunction or substitute components, for the responsibility not taken by us.
l We have after service for 24 hours, promises to supply technical support anytime you call.
l Deal with the malfunction according to three levels.
Malfunction not about hardware can be guide solved through telephone.
Product Service System:
l Design solution: Supply application solution according to users actual condition and real needs.
l Technical course: Make technical communication about the products and design solution, supply more choices to the users.
l Product test: Test the technical specification locally according to customers’ demand.
l Engineering construction: Debug the equipment according to the contract and establish customer’s record.
l Technical supervising: Supply technical guide to the users who owns engineering construction ability.
l Product Training: Supply training about basic knowledge of communications, product construction and daily maintenance.
l Maintenance: Solve problems or supply solution in48 hours after receiving customers’ feedback.
l Collect feedback: Collect customers’ feedback by kinds of channels, and sort I, help to improve the products to satisfy customers’ needs.