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After-sale service

 

Purpose 

l  Supply continuous, high efficient, shortcut service to users, to establish a knight service band.

l  Establish a perfect service network, to supply professional, standardization, diversification service.

l  Customer-oriented, evaluate all the work at the standard of customer’s satisfaction.

 

Service mode:

 

l  We guarantee our products are all brand-new, high quality and can complete prearranged function wanted by customer. The technical specification completely meets the stipulated standard.

l  We supply one-year replacement, three-year repairs and whole-life maintenance, implementing at the use of equipment.

l  To help users solve troubles, we fulfill all the business guaranteed and deal with the problems free of charge.

l  We support technical guide to solve malfunction or substitute components, for the responsibility not taken by us.

l  We have after service for 24 hours, promises to supply technical support anytime you call.

l  Deal with the malfunction according to three levels.

 Malfunction not about hardware can be guide solved through telephone.

 

Product Service System:

 

l  Design solution: Supply application solution according to users actual condition and real needs.

l  Technical course: Make technical communication about the products and design solution, supply more choices to the users.

l  Product test: Test the technical specification locally according to customers’ demand.

l  Engineering construction: Debug the equipment according to the contract and establish customer’s record.

l  Technical supervising: Supply technical guide to the users who owns engineering construction ability.

l  Product Training: Supply training about basic knowledge of communications, product construction and daily maintenance.

l  Maintenance: Solve problems or supply solution in48 hours after receiving customers’ feedback.

l  Collect feedback: Collect customers’ feedback by kinds of channels, and sort I, help to improve the products to satisfy customers’ needs.

Shenzhen Handar Optical Technology Co.,Ltd